Vista NW Claims Support in Action

Business

• UK Importer/wholesaler/retailer

• £4M Turnover

• 60 Employees
  

Circumstances

• Overnight Storm damage caused water ingress inside premises resulting in substantial damage to stock/machinery.

• Immediate impact on business processes, resulting in unfulfilled orders/downtime.
  

Action of Vista NW Claims Team Support

Advised insurers of the incident within an hour of the damage being discovered.  Loss Adjuster appointed immediately.

Vista NW and Loss Adjuster attended scene within hours and plans agreed to commence with business recovery plan.

Vista NW supported client in sourcing suppliers in various areas to help with the clean-up.

Loss adjuster/insurers initially repudiated the stock damage as they said the stillage warranty in place on the policy hadn’t been complied with (all stock to be kept on pallets).

Result

Vista NW argued that the stock damage resulted from water cascading from upper floors onto finished stock in the ‘goods out’ area of warehouse, and if the stock had been stored on pallets, the resultant damage would have been the same.  Vista NW also demonstrated that the vast majority of stock held at the premises was kept on pallets.

Following negotiations between Vista NW and loss adjuster/insurers, the repudiation was reversed and the claim was promptly settled, and the client was reimbursed for the damaged stock.

The client has praised Vista NW for their hands on approach, ensuring all dealings were seamless and took the pressure away from them to focus on recovering their business.  Having the right cover with a reputable insurer certainly paid dividends on this occasion.